# LumisReach

> LumisReach lights up your conversations: a team of autonomous, self-improving AI agents that reach, convert, and keep your ideal customers across voice, email, chat, and SMS. Inbound calls are answered, qualified, and booked 24/7; outbound campaigns generate and convert leads at roughly $44 per qualified lead against an industry average near $200. Launch in about an hour, live within 48 hours.

LumisReach replaces the SDR + sequencer + dialer + answering-service stack with one pipeline that runs continuously. It answers every inbound touch in seconds, runs your qualifying script, scores each lead against your ICP, follows up across channels, and books the meeting — your team only sees it on their calendar. The differentiators are voice quality (a unified voice-to-voice model co-located at the carrier, not a stitched STT → LLM → TTS chain), direct tier-1 carrier partnerships (branded caller ID, $0.07/min outbound), and full-funnel scope rather than a single channel. Operated by Lumis Laboratories, Inc., New York, NY.

## Outreach Agents — from lead to booked meeting

Agents generate, qualify, and book leads, with objection handling that converts at scale.

- **State-of-the-art voice** — Unlike AI voices that stitch together speech-to-text, an LLM, and text-to-speech, LumisReach uses unified voice-to-voice models co-located at the phone carrier's server: the lowest latency on the market and an unusually natural-sounding voice.
- **Multichannel sequencing** — Voice, email, SMS, WhatsApp, and website chat share conversation context.
- **Email-to-call** — A lead opens or clicks your email and the AI calls them by name within 60 seconds, already knowing what they clicked. Works with Mailchimp, HubSpot, ActiveCampaign, or anything that fires a webhook.
- **Objection handling** — Scoped to your script, your objection library, and the facts you approve.

## Inbound Receptionist Agents — answered, qualified, booked

24/7 answering, intake qualification, and live routing. Every call scored in your CRM.

- **24/7 AI answering** — Every call qualified, booked, or escalated with a full summary. Always on.
- **Intake qualification** — Every lead scored, routed to the right rep, or booked live, on every channel. The intake agent greets the caller, runs your qualifying script (budget, timeline, fit, pain), and hands off or books.
- **Automated follow-up** — Reminders, confirmations, re-engagement, and CRM sync.
- **Escalation** — Configurable live transfer, voicemail, or summary handoff. The agent escalates when it is out of its depth instead of guessing.

## Results — $44 per qualified lead, not $200

The average cost per lead across industries is roughly $200. LumisReach campaigns have run 4–8× better than market: $25–$50 per qualified lead, measured against 2025–2026 industry benchmarks.

Industry cost-per-lead benchmarks for comparison (2025–2026, sources: CausalFunnel, AmpliFire):

- Legal services: $500–$784
- Healthcare: $160–$401
- Technology / SaaS: $150–$250
- Financial services: $40–$653
- Real estate: $20–$100
- E-commerce: $65–$100
- Higher education: $65–$982
- Manufacturing: $553

Reference campaign: a six-week lending campaign ran 12,000 conversations at roughly $0.11 each, for $44 per qualified lead. Case study: https://docs.lumisreach.com/solutions/case-studies/lending-broker

## Compliance — carrier-grade and compliant

Direct tier-1 carrier partnerships, TCPA enforcement, Do Not Call lists, 16 state regulations, and Branded Calling — the infrastructure most AI vendors are missing.

- **Smart Dispatch** — The AI picks the best contact, time of day, and cadence for every lead.
- **Branded Calling** — Tier-1 carrier partnerships put your business name on every outbound call: verified, carrier-registered, never flagged as spam.
- **DNC protection** — Every number checked against federal, state, and internal DNC lists before dialing; "take me off your list" auto-opts the contact out.
- **TCPA-aligned tooling** — DNC scrubbed on every dial, 16 state rulebooks enforced automatically, consent and recording disclosures built into the agent flow.
- **Trust posture** — TCPA compliant, HIPAA ready, encrypted calls, recording compliance. SOC 2 Type II in progress. PII encrypted in transit and at rest; per-contact audit trail with recordings and transcripts on demand.
- **Data ownership** — Recordings, transcripts, and lead data are yours and are never used to train shared models. Export everything on demand.

## Integrations — plugs right in

HubSpot, Salesforce, Mailchimp, and 8,000+ tools via Zapier or direct webhook. Live in days, not quarters.

- **Calendar sync:** Google Calendar, Outlook, Apple Calendar, NexHealth, Cal.com — availability, booking, rescheduling.
- **CRM auto-log:** Salesforce, HubSpot, Zoho, Pipedrive — every call transcribed, summarized, lead-scored, with bi-directional sync.
- **Healthcare / EHR:** Dentrix, Open Dental, athenahealth, NexHealth — HIPAA-compliant patient scheduling and intake.
- **Legal:** Clio — client intake and matter workflows.
- **Automation:** Zapier (8,000+ apps), Make, REST API, webhooks.

Full directory: https://docs.lumisreach.com/integrations

## Industries

**Law firms** — PI, estate, and family law. Referral-network outreach plus after-hours intake caught before another firm gets it: conflict check, qualify, book the consult. Integrates with Clio.

**Medical practices** — Outreach to referring physicians and reactivation of lapsed patients, plus inbound calls, appointment confirmations, and pre-visit forms. HIPAA-ready voice with an audit log on every call. Integrates with athenahealth, Epic, and Cerner.

**Dental and specialty practices** — Reactivation and new-patient campaigns with inbound booking, insurance capture, and reminders. 24/7 booking with no front-desk overtime.

**Home services** — HVAC, plumbing, electrical, roofing. Repeat-customer and seasonal outreach, plus every inbound quote request answered before the competition picks up.

**B2B SaaS sales teams** — Drop in your URL and ICP. LumisReach sources leads, captures inbound demo requests, qualifies both, and books the meetings; reps only run them. Salesforce and HubSpot sync.

## Pricing

Transparent usage pricing: **$0.20/min inbound, $0.07/min outbound**. No setup fees, no per-seat pricing, no enterprise contract required to evaluate. SMS bills at $0.012/message and email at $0.002/email; additional phone numbers run $5–10/month.

Subscription tiers bundle voice minutes and seats, from $95/mo; pay annually and get 2 months free:

- **Intake** — $95/mo: inbound AI answering + two-way SMS. 100 minutes, 1 seat.
- **Outreach** — $395/mo: adds email, HIPAA compliance and BAA, outbound campaigns and automations. 500 minutes, 3 seats.
- **Concierge** — $895/mo: adds Smart Dispatch and a live daytime receptionist. 2,000 minutes, 5 seats.
- **Lead Gen** — custom, sales-led: done-for-you outreach — lists built, scripts written, compliance review, DNC scrubbing.

Pilots start at $500. If the pilot does not beat your current cost per lead, pause it — there is no multi-month commitment. For comparison, an in-house SDR + data + dialer stack runs $8,000–$15,000/mo and a full-time receptionist $3,000–$5,000/mo. Full pricing: https://docs.lumisreach.com/pricing

## FAQ

**How is LumisReach different from AI voice vendors and dialers?**
AI voice vendors handle one channel and dialers just dial. LumisReach qualifies, books, and closes across voice, email, chat, and live intake — one agent, the full funnel. Direct tier-1 carrier partnerships (not SIP resellers) make $0.07/min outbound possible without cutting audio corners, and branded caller ID puts your business name on the handset instead of a spam label. It is self-serve and transparent: no demo gate, no enterprise contract to evaluate.

**Does LumisReach sound like AI?**
No — that is the core differentiator. Most tools chain speech-to-text, an LLM, and text-to-speech, which produces audible lag and flat delivery. LumisReach runs a unified voice-to-voice model co-located at the carrier, so latency is minimal and pacing and intonation sound like a person.

**How fast can we launch?**
Setup takes about an hour and most teams are live within 48 hours. Sign up, import leads, calibrate the script, go — no sales call required.

**Is LumisReach compliant with TCPA, DNC, and state rules?**
TCPA-aligned tooling at the platform layer: DNC scrubbed on every dial, 16 state rulebooks enforced automatically, consent and recording disclosures built into the agent flow, branded caller ID registered with every major US carrier, and a per-contact audit trail with recordings and transcripts on demand. LumisReach handles the infrastructure; loop in your legal team on customer-facing consent posture.

**How is our data handled?**
Your call data is yours. Recordings, transcripts, and lead data are never used to train shared models. SOC 2 Type II is in progress; PII is encrypted in transit and at rest, and recordings are retained per your configured policy. Export everything on demand — no lock-in.

**How do you keep the AI on-script and prevent it from making things up?**
The agent is scoped to your script, your objection library, and the facts you approve. Out-of-scope questions route to a human rather than a guess. Every call is recorded and transcribed for review, and nothing ships live without your calibration.

**Can you handle intake qualification for inbound leads?**
Yes. The intake agent greets the caller, runs your qualifying script (budget, timeline, fit, pain), scores the lead, and routes to the right rep or books a meeting live — across inbound phone, web forms, email replies, and chat widgets on the same backend.

**How does email-to-call actually work?**
A lead opens or clicks your email, and within 60 seconds the AI calls them by name, already knowing what they clicked. It qualifies live, handles objections, and books the meeting. Works with Mailchimp, HubSpot, ActiveCampaign, or anything that fires a webhook.

**What happens when the AI can't handle something?**
Configurable escalation: live transfer, voicemail, or summary handoff to the right human. Every call is recorded and transcribed, so any interaction is audit-ready.

**Is LumisReach HIPAA-compliant?**
Yes. HIPAA compliance and BAA provisioning are included on Outreach plans and above at no extra cost, with an audit log on every call. Details: https://docs.lumisreach.com/integrations/other/hipaa

## Links

- [LumisReach homepage](https://lumisreach.com): product overview and a live voice demo you can talk to yourself
- [Book a demo](https://cal.com/lumis-founders-sqez7h/intro-call): 30-minute call to scope a pilot
- [Documentation](https://docs.lumisreach.com): setup guides, concepts, and API reference
- [Pricing](https://docs.lumisreach.com/pricing): tiers, usage rates, and add-ons
- [Integration directory](https://docs.lumisreach.com/integrations): supported CRMs, calendars, and EHRs
- [Solutions](https://docs.lumisreach.com/solutions): use cases and case studies by industry
- [Lending broker case study](https://docs.lumisreach.com/solutions/case-studies/lending-broker): the $44-per-qualified-lead campaign
- [AI receptionist for law firms](https://lumisreach.com/blog/ai-receptionist-for-law-firms): legal intake, conflict checks, and consult booking
- [AI for home services](https://lumisreach.com/blog/ai-receptionist-for-home-services): quote-request intake and dispatch for HVAC, plumbing, electrical
- [AI for medical practices](https://lumisreach.com/blog/ai-receptionist-for-medical-practices): HIPAA-ready patient intake and scheduling
- [Partners](https://lumisreach.com/partners) and [affiliate program](https://lumisreach.com/affiliate): resell LumisReach under your own brand
- [Privacy policy](https://lumisreach.com/privacy), [terms of service](https://lumisreach.com/terms), and [security](https://lumisreach.com/security)

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LumisReach is operated by Lumis Laboratories, Inc., New York, NY. Contact: founders@lumisreach.com.
Last updated: August 2026