The first store to call wins
LumisReach calls the lead, works your database, and books the appointment. You sell the car.
- Qualifies budget and timeline
- Sells the way your store does
- Escalates hot deals to a rep
Every missed call is a deal at the store that answered
- 158
- Service calls missed per month
- Per rooftop, service department benchmarks
- $300+
- Value of one missed service visit
- Industry benchmark
- 78%
- Buy from the store that responds first
- Lead-response studies
- <1min
- Lead to first call with LumisReach
- From web form submit
Revenue within reach
- 01
Your reps can't answer everything
Web leads land during test drives and closes. Nobody calls back fast enough to win them, and the buyer books at whichever store picked up first.
47sWeb lead called after submit - 02
The unworked pipeline
Lease-end owners, unsold showroom traffic, and lapsed service customers sit in the CRM untouched, because working them by hand costs more than a BDC seat.
100%Of the database worked, every cycle - 03
Service is revenue too
Recall notices, maintenance reminders, and declined-work follow-up run on the same agent, so the drive fills without adding headcount.
24/7Sales and service coverage
Every internet lead, worked like your best BDC rep
- Calls every internet lead within a minute of the form hitting the CRM
- Confirms the vehicle, the trade, the timeline, and whether they're financing
- Books the appointment against your real showroom availability
- Warm-transfers a hot deal to whoever is up, transcript already attached
The calls the advisors never get to
- Answers the service line when every advisor is with a customer
- Runs recall and maintenance-due outreach on a cadence you set
- Follows up on declined work from the last visit
- Confirms tomorrow's appointments and re-books the cancellations
Sixty seconds after the form
- Agent
Hi Maria — you asked about the Highlander on our site about a minute ago. Are you looking to replace something you're driving now?
- Maria
Yeah, my lease is up in about six weeks.
- Agent
Perfect timing. Is that a lease you'd want to roll into another one, or are you thinking of buying this time?
- Maria
Probably lease again if the payment's similar.
- Agent
Got it. I have a Highlander in the trim you were looking at. Would tomorrow at 5:30 work, or is Saturday morning better?
Every call is recorded and transcribed against the lead record, so the desk sees exactly what was said before anyone picks the deal up. How the agents work →
The calls your parts and title desks make out
Selling the car is the inbound half. The back half is your staff working a phone list of counters, payers, and agencies that always answer — after they make you wait. How the agents work →
- Parts countersA VIN-matched part located across every dealer in range, with price, quantity, and ship-today confirmed
- OEM warrantyClaim status, authorization numbers, and the real reason a claim was rejected — chased to resolution
- DMV and titleTitle, registration, and lien-release status by jurisdiction, followed up until the paperwork clears
- Sublet vendorsGlass, ADAS calibration, and upholstery scheduling confirmed against the repair order
- AdjustersSupplement approval and total-loss status on collision ROs, with the authority number on file
- TransportAuction gate passes, vehicle location, and delivery ETAs confirmed before you promise a date
Can it call other dealers to find a part?
Yes. Give it the part or VIN and the radius, and it works every parts counter in range in parallel — confirming stock, price, and whether it ships today — then comes back with the list.
The same agent chases OEM warranty claims and DMV title status, so the back office isn't the one sitting on hold.
Does it work with our CRM and DMS?
Yes. LumisReach reads and writes leads through the CRM integrations listed in the docs, and pushes appointments straight onto the store calendar.
If your DMS isn't a native integration, the public API and Zapier cover the sync — no rip-and-replace.
How does it hand off a hot deal?
The agent warm-transfers live to whoever is up, and drops the transcript plus the qualification summary into the lead record before the rep says hello.
You set the escalation rules: trade-in over a threshold, cash buyer, a specific model in stock — whatever your desk cares about.
Will it sound like our store?
The agent runs your script, your objection library, and the facts you approve. Out-of-scope questions route to a person rather than a guess.
Nothing goes live until you've listened to it handle your calls in test mode.
What about compliance on outbound calls?
DNC is scrubbed on every dial, state calling-hour rules are enforced automatically, and consent and recording disclosures are built into the flow.
Every conversation carries a recording, a transcript, and a per-contact audit trail.
Hear it work your leads
Call the agent yourself, or bring a week of your own internet leads and we’ll show you what a sub-minute response does to your show rate.