A BDC that never breaks for lunch.
LumisReach dials the internet lead the moment it lands, keeps the owner base and the service drive moving between deliveries, and puts the appointment on the board before the buyer opens another tab.
- Response
- under 60 sec
- Coverage
- sales + service, 24/7
- Hand-off
- warm transfer + transcript
- Writes to
- CRM · store calendar
- Outbound
- parts · warranty · title
- Internet leads
- Lease maturity
- Service drive
- Recall & declined work
- Parts & warranty desks
What the store gets, stated plainly
- 60 secForm to live conversationMeasured from the CRM write
- 24/7Hours the line is coveredNights, Sundays, holidays
- 100%Of the owner base workedEvery cycle, on your cadence
- EveryCall recorded and transcribedAttached to the lead record
Where the month quietly leaks
None of these are staffing failures. They are what happens when the phone competes with a customer standing in front of you.
- On a normal TuesdayWith the agent on the line
- Web leadSits in the CRM until someone between appointments gets to itDialed inside a minute, qualified, booked against live showroom time
- Sunday 9pmVoicemail, and the buyer books wherever they got a humanSame script, same booking rules, same store, no shift to staff
- Lease maturityA list somebody means to work at the end of the monthWorked continuously by voice and text, with payment shape asked up front
- Service lineEvery advisor is on the drive and the line rings outAnswered on the first ring, then written into the right advisor's day
- Declined workA line on an old repair order nobody reopensFollowed up on your interval with the original estimate on the call
- Hot dealThe rep picks up cold and the customer starts overWarm transfer with the summary already on the rep's screen
How one internet lead moves
Four moves, all of them your store's rules, none of them waiting for a person to be free.
How the agents work →- 01
Catch
The form writes to your CRM and the agent picks it up off the same record your BDC reads. No second inbox, no parallel queue.
- 02
Qualify
Vehicle, trade, payment shape and how soon they can be in, asked in the order your store asks them, using your objection language.
- 03
Book
The appointment lands on real showroom availability and gets confirmed by text before the call ends.
- 04
Hand off
Anything matching an escalation rule transfers live to whoever is up, with the qualification summary already written.
Sixty seconds after the form
- Agent
Hi Andre, this is Northgate Motors. You were just looking at the Bronco Sport on our site. Quick one: is there something you'd be trading in?
- Andre
Yeah, a 2019 Escape. Still owe a bit on it.
- Agent
That's normal, we work around it. Are you set on the Bronco Sport, or open to whatever the payment lands best on?
- Andre
Whatever gets me near four-fifty a month.
- Agent
Understood. I can hold a slot with Priya tonight at 6:15, or Saturday at 10. Which is easier?
- Andre
Saturday.
- Agent
Done. I'll text the confirmation and Priya's direct line.
The recording, the transcript and the qualification summary land on the lead record before anyone in the store picks it up, so no conversation restarts from zero.
Two departments, one number
Sales and service run different scripts, calendars and escalation rules on the same line. A caller asking about a repair never lands in a sales pitch.
Internet leads
Every source that writes to the CRM (OEM, third-party, your own site) dialed on arrival and retried on a cadence until it connects or your rules stop it.
Equity and lease maturity
The owner base worked continuously instead of at month-end, with the payment questions asked before a rep spends an hour on it.
Service scheduling
Overflow and after-hours calls answered, transport and drop-off sorted, and the visit written to the right advisor's day.
Recall and declined work
Open campaigns and last-visit declines followed up on your interval, with the estimate read back on the call.
Confirmations and cancellations
Tomorrow's appointments confirmed the night before, and a cancellation gets a same-week offer instead of leaving a hole.
Unsold showroom traffic
Anyone who walked without buying gets an actual follow-up call rather than a templated email nobody opens.
The calls your back office makes out
Selling is the inbound half. The other half is staff on hold with counters, payers and agencies that always answer, eventually.
- Parts countersOne VIN, every counter in range worked at once: stock, price, and whether it genuinely ships today
- WarrantyClaim state, authorization numbers, and the specific reason behind a rejection, chased to resolution
- Title & DMVRegistration, title and lien-release progress per jurisdiction, re-dialed until the paperwork clears
- Sublet vendorsGlass, calibration and trim work scheduled against the repair order rather than around it
- AdjustersSupplements, authority numbers and total-loss decisions on collision work, captured on the record
- Transport & auctionGate passes, unit location and delivery windows confirmed before you promise a customer a date
You keep the controls
It sounds like your store
Your greeting, your script, your objection library, your approved numbers. Anything outside that goes to a person instead of an improvised answer.
Nothing goes live unheard
Run it in test mode against your own calls first. You sign off on the recording before a customer ever hears it.
Compliant on every dial
DNC scrubbed per attempt, state calling windows enforced automatically, consent and recording disclosure built into the flow, full audit trail per contact.
Asked before signing
01Does it plug into our CRM and DMS?
It reads and writes leads through the CRM connectors listed in the docs and pushes appointments onto the store calendar the way a BDC rep would.
Where a DMS has no native connector, the public API and Zapier carry the sync. Nothing gets ripped out to make room for it.
02Can it find a part at another store?
Give it a VIN or part number and a radius and it works every counter in range in parallel, then hands back one list with stock, price and ship-today confirmed.
The same agent chases warranty claims and title status, so the back office stops losing afternoons to hold music.
03What decides when a rep gets pulled in?
You do. Trade above a number, a cash deal, a specific model in stock, a customer asking for a manager: each of those is an escalation rule you set.
The transfer is warm and the transcript is already attached, so the rep opens with context rather than questions.
04How does it keep sales and service apart?
They are separate flows behind the same number, with their own scripts, calendars and escalation paths.
Routing is decided from what the caller says, not from which extension they happened to dial.
05What does it take to try it?
Point one lead source at it, your own site forms or a single third-party feed, and leave everything else running as it is.
Usage bills by the minute, so a store can compare cost per booked appointment against its current number before committing anything.
Put it on one lead source for a week
Send a single feed through it and compare what it books against what your team books from the same volume. Or call the agent yourself first and hear how it handles a trade question.