AI Receptioniston shift now
Nobody gets sent to voicemail.
Your Call Receptionist picks up on the first ring, at 9am and at 2am, on the fourth call as readily as the first. It knows what you charge, when you can come, and which calls are worth waking you for.
9–5
38
5–9
21
9–12
14
Sat/Sun
27
Calls to one contractor, last week. 62 of 100 came in while the office was shut.
A Tuesday night at a plumbing company
Nobody was in the office for any of this. Every line below was handled, written down, and waiting in the morning.
18:42
Answered on the first ring
Water heater out in Coral Gables. Took the address, confirmed it was not a flood, offered the next morning.
18:44
Booked onto the calendar
Wednesday 8:00 AM with Marcus, whose van is nearest. The slot came from your real availability, not a guess.
21:15
Answered while another call was live
A second caller never heard a busy tone. Your receptionist is not one person, so there is no queue.
23:58
Put through to your mobile
Burst pipe, water running. That matched your emergency rule, so it rang you and stayed on the line until you picked up.
02:31
Answered and quoted
Asked what a drain clearing costs. Got your real number, then booked Thursday rather than calling someone else at 2am.
07:05
Waiting for you, written up
Five calls, four transcripts, three jobs on the board, one you already know about. No voicemail to work through.
It learns your business before it answers a single call.
We sit down with you, take your price list, your service area, your hours, your policies and the twenty questions people actually ask, and we build the receptionist around them. You are not filling in a form and hoping.
When somebody asks what you charge for an after-hours callout, it answers. When they ask whether you come out to Homestead, it answers. When they ask something it was not told, it says so, takes the question down, and gets it to you rather than inventing a reply.
Your prices, your words
It quotes the numbers you gave it, with the conditions you attached to them. Change a price and it changes on the next call.
Your hours and your map
It knows where you go, what you will not take on, and what counts as an emergency in your trade rather than a generic one.
It never makes something up
Anything outside what it was taught becomes a question on your desk, not an invented answer on your reputation.
“What do you charge to clear a drain?”
Answers with your flat rate and what it covers.
answered
“Do you come out to Homestead?”
Inside your service area, so it offers a time.
answered
“Can you finance a full repipe?”
Not in its briefing, so it takes the question down.
to you
Anything it cannot answer becomes a note with the caller's number attached, not a guess.
A booked job, not a message to return.
Most answering services hand you a stack of names to call back. By the time you do, half of them have already hired whoever picked up second.
Your receptionist books. It reads the same calendar your team works off, takes travel time and job length into account, offers slots that are genuinely open, and writes the appointment in while the caller is still on the phone. They get the confirmation text before they hang up.
Real availability
It books against your live calendar, so it never double-books a van or offers a window you cannot make.
The right person
Route by territory, by skill, or simply to whoever is free. The job lands on the calendar of the person who will do it.
Confirmed and reminded
A text goes out on booking and again before the visit, which is most of what fixes a no-show rate.
8:00 AM · Marcus
Coral Gables, water heater
just booked
10:30 AM · Marcus
Travel and buffer held
blocked
11:15 AM · Dee
Kendall, drain clearing
open
2:00 PM · Dee
Pinecrest, annual service
booked
Confirmation text sent at 18:44. Reminder queued for 7:00 AM Wednesday.
It knows when to stop talking and get you.
An AI that handles everything is the wrong idea. Some calls need a human in the next thirty seconds, and the whole job is telling those apart from the rest.
You set the rules in plain language: water actively running, a gas smell, a named account, anyone who asks for you twice. When a call matches, it warm-transfers to your mobile, tells you what it already knows, and stays on the line until you have the caller. If you cannot pick up, it tries the next person on your list rather than dropping them.
Warm transfer, with context
You hear the summary before you hear the caller, so you are not starting the conversation from nothing.
A fallback, not a dead end
If the first number does not answer it rings the next, and only takes a message once the list is exhausted.
Everything written down
Recording, transcript, summary and the caller's details land on the contact record either way.
Water or gas actively escaping
Rings your mobile, then Marcus, then Dee.
transfer
A named commercial account
Anyone on your key-account list goes straight through.
transfer
Caller asks for you by name twice
Second ask is treated as a real one.
transfer
Everything else
Answered, quoted, booked, written up.
handled
The same hundred calls, handled two ways.
Nothing here changes how many people ring you. It changes what happens in the four seconds after they do.
Call at 8pm
BeforeVoicemail. Two thirds of callers hang up without leaving one.
With a Call ReceptionistAnswered, quoted, booked for the morning.
Second call while you're on the first
BeforeBusy tone, and they ring the next company on the list.
With a Call ReceptionistAnswered at the same moment. There is no queue to be second in.
Price question
BeforeA callback tomorrow, by which time they have three other quotes.
With a Call ReceptionistYour real number, on the spot, with the conditions attached.
Genuine emergency
BeforeBuried in a voicemail you hear at seven in the morning.
With a Call ReceptionistRings your mobile in under a minute, with the details already taken.
Your morning
BeforeForty minutes working through messages before the first job.
With a Call ReceptionistOpen the board. The jobs are already on it.
Holiday and sick days
BeforeCover you have to arrange, or a day of lost calls.
With a Call ReceptionistNo change. It does not take days off.
What changes in the first month
These are the numbers customers watch after switching their line over. Yours will depend on how many calls you were missing.
0
Calls to voicemail
Every line is answered live, including the ones that arrive at once.
24/7
Cover, including holidays
Nights, weekends, and the week you are actually away.
<1 min
To reach you on an emergency
Warm transfer with context, then the next name on your list.
100%
Of calls transcribed
Recording, transcript and summary on the contact record.
11:58 PM, and this is a real shape of call
Nobody was awake. The caller did not know, and it would not have helped them if they had.
Agent
Thanks for calling Ridgeline Plumbing, this is the after-hours line. What's happening?
Caller
There's water coming out from under my kitchen sink and I can't get it to stop.
Agent
Okay. There should be a small valve on the pipe under the sink. Turn it clockwise until it stops. I'm getting someone on the line for you now.
Caller
Hang on… yeah, that slowed it down a lot.
Agent
Good, that's the leak contained. I have your address as 1420 Palmetto, and I'm putting you through to Ray, he's on call tonight. Stay with me.
Ray
Ray here. I've got the note, water under the kitchen sink, shut-off valve closed. I can be there in twenty minutes.
Questions
What is an AI receptionist?
An AI receptionist answers your business phone the way a trained front desk would: it picks up on the first ring at any hour, answers from your price list, hours, service area and policies, books appointments onto your live calendar, and puts urgent calls through to you.
The LumisReach Call Receptionist never invents an answer. Anything it was not taught becomes a note for you instead of a guess.
How is it different from a virtual receptionist or an answering service?
A virtual receptionist or answering service usually puts a person on a shared line who takes a message for you to return. The Call Receptionist answers many calls at once with no hold queue, quotes your real numbers, and books the appointment while the caller is still on the line.
You also get a recording, a transcript and a summary of every call.
Can it work as an after-hours answering service only?
Yes. Run it as the whole line after hours, as overflow during the day, or both, with different rules for each. Emergencies are warm-transferred to your mobile with a spoken summary, following rules you write in plain language.
How much does an AI receptionist cost?
AI voice is billed at $0.20 per minute, by the second, after your plan's included minutes, with no setup fees. You can start for $20: a working phone number, $10 of voice credits and 14 days of full access.
How long does it take to set up an AI receptionist?
Most businesses are live in about an hour. We set it up for you: your number is forwarded (all calls, or only missed and after-hours calls), the receptionist is taught your prices, hours, service area and policies, and it is connected to your calendar and CRM.
Start with your weakest hours, read the first transcripts, then widen its coverage.
Will an AI receptionist replace my front desk staff?
It takes the calls your team cannot: after hours, at lunch, and the third and fourth call ringing at once. Your staff keep the in-person work and the judgment calls, and every call the receptionist hands over arrives with a spoken summary so nobody has to ask the caller to start again.
Which calendars and CRMs does it connect to?
Google Calendar, Outlook, Apple Calendar, Cal.com and NexHealth for booking against live availability, and Salesforce, HubSpot, Zoho, Pipedrive, GoHighLevel and Attio for two-way CRM sync. It speaks 97+ languages and switches mid-call to match the caller.
Try calling it before you decide.
Talk to a receptionist we have set up, ask it something awkward, and see what it does. Then we will build yours around your prices, your map and your rules.