The firm that answers is the firm that gets retained.
LumisReach picks up every inquiry live, screens it against your practice areas, jurisdictions and conflict fields, and books the consult with an attorney who can actually take the matter.
- Pickup
- first ring, 24/7
- Screens
- matter · jurisdiction · conflicts
- Books
- the right attorney's calendar
- Record
- recording + transcript per matter
- Scope
- intake only, never advice
- After-hours intake
- Conflict fields
- Consult booking
- Referral routing
- Records & clerk chasing
Intake, stated as numbers
- 0Inquiries that reach voicemailAnswered live at any hour
- 24/7Intake coverageNights, weekends, holidays
- 100%Of calls recorded and transcribedIncluding the ones that didn't qualify
- 1Place the file livesScreening, notes and audio together
What an unanswered inquiry costs you
Legal inquiries are shopped, not saved. The gap between the call and the callback is where the matter goes somewhere else.
- Without live intakeWith the agent on the line
- First minuteRinging at a desk whose owner is in a depositionAlready three questions into the screening
- First hourA callback slot somewhere on an intake listConsult booked, confirmation sent, calendar updated
- EveningsAn answering service takes a message and a numberFull intake, conflict fields captured, consult on the books
- Out of scopeA dead end, and a review that says soA straight answer and a referral path you control
- Conflict fieldsCollected later, if somebody remembers to askCaptured on the first call, written before anything is booked
- Deadline exposureQueued with everything else that came in that dayDates asked early; anything near a limitation surfaces to a person immediately
What it asks, in the order it asks it
The same four moves on every inquiry, so two callers with the same facts are screened the same way.
How the agents work →- 01
Identify
Who is calling, whether they're the affected party, and how they found you, opened with the recording disclosure your jurisdiction requires.
- 02
Scope
Matter type and jurisdiction checked against the practice areas you take and the states you're admitted in.
- 03
Screen
Adverse parties, employers, related matters, key dates, and the qualifying questions your intake team already asks, scored the same way each time.
- 04
Place
A qualifying matter books a consult with the right attorney. Everything else routes to referral or to your team, flagged and with the audio attached.
An employment inquiry, 9:40pm
- Agent
Ridgeway Legal intake. This call is recorded. You wrote in about something at work. Is this about your own employment?
- Caller
Yes. I got written up right after I reported a safety problem.
- Agent
Understood. Roughly how many people work at the company?
- Caller
Maybe three hundred.
- Agent
And when did you make that report? An approximate date is fine.
- Caller
Start of June, I think.
- Agent
That's helpful. Nadia handles retaliation matters and has Wednesday at 11 or Thursday at 4. Which suits you?
- Caller
Wednesday.
The employer, the dates and the adverse-party fields are on the record before anyone's calendar is touched, and the recording stays attached to the matter for whoever picks it up.
Where it sits in your intake
Behind your team, in front of it, or only after hours: the routing rules are yours and they can differ by source.
Overflow behind the desk
Picks up the calls your intake team can't reach during business hours, using the same script they use, so nothing rolls to voicemail at 11am.
The whole line after hours
Evenings, weekends and holidays run the full intake rather than a message-taking service, including the conflict fields.
Campaign and ad traffic
Paid inquiries get a call back inside a minute of the form, which is the only window where paid legal traffic converts at all.
Referral in and out
Matters you don't take are routed to your referral partners with the intake summary, instead of being told to look elsewhere.
Unsigned consults
Prospective clients who took a consult and went quiet get a follow-up on the cadence you set, by call or text.
Records and clerk chasing
The same agent works outbound to custodians, clerks and adjusters, so paralegal hours stop disappearing into hold music.
The offices your paralegals sit on hold for
These desks always answer. They just make you wait first, and the waiting is the whole cost.
- Records custodiansRequests tracked from submission to delivery, with fee, format and custodian confirmed on the call
- Court clerksDocket state, hearing dates, filing confirmation, and that division's judge's-copy rules
- AdjustersCoverage limits, claim posture and settlement authority captured on the record
- Lien holdersMedicare, Medicaid and health-plan balances, plus the final demand figure
- Opposing counselScheduling, extensions and deposition dates logged straight to the matter
- Experts and IMEsAvailability, retainer terms and report timelines confirmed before a date is promised to anyone
Scope, disclosure and the file
It doesn't practice law
The agent gathers facts and books time. A legal question goes to a person rather than to a plausible-sounding answer, and you approve the script before it takes a call.
Disclosure matched to the caller
One-party and two-party consent handled per state, with spoken disclosure where the caller's jurisdiction requires it.
Nothing unverified becomes fact
Anything a caller or a clerk won't confirm comes back flagged for a human instead of being written to the matter as though it were settled.
Asked before signing
01How are conflicts actually handled?
The intake script captures the fields your conflict process needs (adverse parties, matter type, jurisdiction, related matters) and writes them to the record before anything is booked.
A flagged intake goes to your team rather than onto an attorney's calendar, with the recording attached so someone can hear exactly what was said.
02Can it chase records and court clerks for us?
Yes. That's the outbound side of the same agent. It calls the custodian or the clerk's office, absorbs the hold, asks your question, and reads figures and dates back for confirmation before hanging up.
Anything the clerk won't confirm returns as unverified and routes to your paralegal instead of landing in the file as fact.
03What happens to inquiries we don't take?
They still get a real conversation and a clear answer, which is what protects your reviews and your referral relationships.
You decide where they go: a referral partner, a resource, or a callback from your team.
04Can we run it only outside business hours?
Yes. Run it as overflow during the day, as the entire line after hours, or both, and the two modes can use different scripts and different escalation rules.
Paid-campaign numbers can be routed differently again, since that traffic has a much shorter window.
05Will callers know it's not a person?
It identifies itself in the greeting you approve, and hands off to your team on request without making the caller repeat their story.
In practice the disclosure matters less than the fact that somebody picked up at 9pm and asked the right questions.
Take the after-hours half first
Run it on evenings and weekends for a month and compare signed matters against the same period last year. Daytime overflow is a switch you flip afterwards, not a decision you make now.