Book more jobs from every call
A missed call is a missed job. LumisReach answers, qualifies the work, and puts the visit on the schedule.
Your crews are on site. That's the problem.
- Mid-job
Every tech is under a sink or on a roof. The phone rings out and the homeowner calls the next company on the search results.
- After 5pm
Evenings are when people notice the water heater. That's exactly when the office is closed.
- Storm week
Volume triples for three days. The overflow isn't a staffing problem you can hire your way out of.
- Sunday morning
Emergency calls don't check your hours, and an answering service that only takes a message loses the job anyway.
Jobs within reach
- Answers
First ring, every time
The agent picks up, identifies the job type, captures the address and the access details, and tells the homeowner what happens next.
- Qualifies
Right job, right truck
Job type, urgency, property details, and whether it's in your service area — scored before anything hits the schedule.
- Books
Onto real availability
It books against your actual calendar, respecting service windows, job durations, and territory rules, then confirms by text.
The quotes that went quiet
Every unclosed estimate gets worked on a cadence instead of aging out in the system.
- Day 1Text with the quote and a booking link
- Day 3Call to answer questions and handle price objections
- Day 10Call back with scheduling options for the following week
- Day 30Seasonal check-in, or close the estimate out cleanly
Straight to the on-call tech
Urgent work shouldn't wait for a callback. The agent recognizes it and escalates on the same call.
- Urgent language triggers an immediate escalation path you define
- Warm transfer to the on-call tech with the address already captured
- After-hours rates and dispatch rules quoted the way you set them
- Everything recorded and transcribed against the job
Works with the calendar and CRM you already run. See the integrations →
The calls that hold up a job
Booking the work is the inbound half. Finishing it means somebody in your office on hold with a permit desk or a supply counter — offices that always answer, on their schedule. How the agents work →
- Building depts.Permit status, plan-review progress, and inspection slots booked in whichever jurisdiction the job sits in
- Utility locates811 ticket status, positive-response confirmation, and re-marks chased before a crew digs
- Supply housesStock, price, and will-call readiness checked across every branch in range at once
- ManufacturersWarranty claim status, RA numbers, and part lead times pinned down before you quote a date
- AdjustersApproval and supplement status on restoration and home-warranty work, chased to a decision
- Property managersAccess, scope sign-off, and approval on multi-unit and commercial jobs
Can it deal with the permit office for us?
Yes. It calls the building department, works the phone tree, holds, and comes back with plan-review status or a booked inspection — including re-dialing the next morning for offices with short hours.
The same agent runs 811 locate follow-ups and checks stock across your supply houses, so a crew isn't idle waiting on someone else's phone queue.
Can it book against our real crew availability?
Yes. The agent books onto the connected calendar and respects the service windows, job durations, and territory rules you configure.
Emergency and after-hours jobs can route to a different rule set than standard scheduling.
How is this different from an answering service?
An answering service takes a message. The agent qualifies the job, quotes what you let it quote, and puts the visit on the schedule before it hangs up.
You get the recording and transcript on every call, not a callback slip.
What does it do with old estimates?
It works them on a cadence you set — text, then call, then a final check-in — and re-books the ones that are still live.
Estimates that are genuinely dead get closed out so your pipeline reflects reality.
Will it quote prices?
Only what you approve: flat-rate diagnostics, trip charges, standard job pricing. Anything outside that gets a visit rather than a number.
Ring it like a customer would
Call the agent, book yourself a fake job, and see what lands on the schedule.