Clear the file without sitting on hold
Recorders, tax collectors, code enforcement, HOAs, and servicers — called, held for, and asked, so your examiners only see the answer.
Closings don't stall on work. They stall on hold.
- 01
The work is waiting, not working
Clearing a file is a dozen short questions buried under hours of hold music and phone trees. Your examiners are paid for judgment and spend their day queued behind it.
0 minStaff time spent on hold - 02
Every jurisdiction is its own system
No two counties answer the same way, and none of them are going to ship an API. The agent learns each office's tree, hours, and quirks — and remembers them for the next file.
3,100+US counties, each its own process - 03
Closings slip on one open item
A single unanswered question holds a closing date hostage. The agent works every open item in parallel from the moment the file opens, instead of one call at a time between other work.
Every callRecorded against the file
Every open item, worked at once
- 01
Take the file
A file opens with a property address and a list of unknowns — open permits, unpaid taxes, an HOA balance, a payoff figure. The agent turns each one into a call it owns until it has an answer.
- 02
Reach the right desk
It dials the jurisdiction, works the phone tree, and holds for as long as the office makes it hold. A forty-minute queue costs you nothing because nobody on your team is in it.
- 03
Authenticate and ask
Parcel number, owner name, case number, whatever that office demands before it will talk — presented in the order they ask for it, then the actual question.
- 04
Read it back
Figures and dates are repeated back to the clerk for confirmation before the call ends. An unconfirmed number is flagged as unconfirmed rather than written to the file.
- 05
Write it to the file
The verified answer lands on the file with a recording, a transcript, the name of the person who gave it, and a timestamp. Anything ambiguous escalates to your examiner instead of guessing.
The offices that never stopped using the phone
These desks answer every time — they just make you wait first. That wait is the whole cost, and it is the part the agent absorbs. How the agents work →
- County recorderRecording status, document retrieval, and instrument confirmation
- Tax collectorCurrent-year and delinquent balances, payoff figures, and due dates
- Code enforcementOpen violations, liens, and unresolved citations against the parcel
- Building dept.Open or expired permits, final inspection status, and CO confirmation
- Municipal utilityUnpaid balances that ride with the property and final meter reads
- HOA managementEstoppel status, transfer fees, current balance, and document chasing
- Mortgage servicerPayoff statements, good-through dates, and reissue requests
How do you know the answer it brought back is right?
Every figure and date is read back to the clerk on the call and confirmed before the agent hangs up. Anything the clerk won't confirm is returned as unverified and routed to a human — it is never written to the file as fact.
The recording and transcript stay attached, so an examiner can hear the source in seconds rather than re-running the call.
What happens when the office won't answer or tells us to call back?
It logs the reason, respects the callback window the office gave, and re-dials on its own — including first thing the next business day for offices with limited hours.
You see the full attempt history on the file, so a stalled item is visible before it becomes a missed closing date.
Are these calls recorded, and is that a problem?
Calls are recorded and transcribed by default, and per-state consent behavior is configurable — including spoken disclosure at the start of the call where your policy or jurisdiction requires it.
Recording retention follows your settings, and every recording is scoped to the file it belongs to.
Does it work with our title production system?
Files and results move through the public API, and Zapier covers most of the rest. The agent reads the open items off the file and writes verified answers back to it.
Your examiners keep working where they already work — the difference is the answers are already there.
What if an office objects to an automated caller?
The agent identifies itself and who it's calling on behalf of. You can suppress specific offices entirely, and those numbers route to your team instead.
Nothing about the disclosure is hidden — the goal is a clerk who is willing to take the next call, not one who blocks your number.
Give it your worst county
Talk to the agent now, then hand us the jurisdiction your team dreads calling and see what comes back on the file before the office closes.